Long Love Memorials' Return PolicyAll Long Love Memorial products are described and presented as accurately as possible. Because every product is handmade, sizes can vary by up to ¼ inch on any dimension. Photographs are color-corrected to represent -as closely as possible- the actual object, but keep in mind that all monitors and screens represent colors differently. If you have a question about a particular color or size, please contact me before making a purchase.
I accept returns for exchange or store credit within 5 days from receipt of goods. Due to the handmade, made-to-order nature of my work, I regret that I cannot offer refunds. All products must be unused (resalable) with all original tags and packaging to be eligible for return. Shipping charges are non-refundable and buyer is responsible for return shipping to my studio. All sales are final on custom-designed items (items with names, dates, or special colors), custom-glazed work, and sale items. In the unlikely event that a product is vastly misrepresented, please contact me to discuss options.
To start the return process, please contact me within 7 days of receiving your order to obtain a Return Authorization number. Merchandise returned without authorization will be refused and/or returned at customer expense. Items that arrive used, damaged, or without original packaging will void the RA, so please take care in repackaging, and use a trusted shipping carrier. Long Love Memorials is not liable for merchandise lost or broken in transit to us. New orders will be shipped once the returned item is received and processed.
I am happy to answer any questions to help make your buying experience easy. If you have any inquiries about products, custom orders, or the return policy, please feel free to contact me here or via email at email@example.com.